Wednesday, 25th January 2012, 4:42pm

About the Company...

An established online global start-up, representing the world’s leading luxury jewellery designers, based in West London. Gaining a loyal customer base, so the drive to improve how they interact with customers has led to this point.

About the Role...

An experienced CRM Manager looking for their next step up to head up the CRM activities for a luxury jewellery etailer.

• Create unique, engaging and targeted campaigns to acquire and retain loyal customers.
• Hands on creation of email marketing campaigns from end to end
• Develop and grow the customer database in line with agreed KPIs
• Utilise your experience in CRM to develop and implement advanced CRM strategies.
• Develop Social, Email and Direct Marketing techniques and campaigns.
• Optimise and continuously improve landing pages, content and calls to action.
• Be the CRM authority and lead the team to develop the best in class campaign ideas with quick and efficient delivery.
• Ensure content for target markets both local and international is applicable
• Analyse and report on marketing insight and trends both for UK and international marketing.

About You…

• Bring considerable experience of CRM from within a retail environment.
• Luxury retail CRM experience would be ideal.
• Essential to bring solid knowledge of database mining and management techniques.
• An exceptional data driven and analytical person that is ROI focused.
• Can demonstrate and provide details of past campaign achievements.
• Fully understands and can implement all techniques related to CRM campaigns and tracking.
• Experience with database management tools, web analytics packages, email marketing platforms, CRM tools and services to be able to implement hands on.
• Experience of creative tools such as Photoshop and technical coding such as HTML and CSS.
• Project management and reporting skills.
• An interest in Jewellery would be advantageous
• Ideally from a fashion, jewellery or beauty online retail background

We'd love to talk to you more about this role so give me, Bobby Shah, a call on 07921 040638 or email me your CV quoting ref: A289534BS and I'll call you.

Email contact: bobby.shah@cranberrypanda.co.uk